We received very professional service and excellent repair work. The driver of the Volvo, (not me) was very impressed with the manner and sincerity displayed by the whole shop. He was very skeptical of auto repair shops until Kniesel and liked the total commitment to quality and straight forward approach to all our concerns as customers. Unfortunately I can't recall the name of the person who, when we picked up the Volvo, on Saturday the 29th of December, fixed (turned off) the check engine light on my Toyota Sienna when I told him my story that it seemed to be on for no reason, did it for no extra charge. I was impressed. We will be coming back for sure when the Volvo and Toyota need service.