There was a technical mix-up with my appointment time, however they were still be able to see my car for an oil change even though it wasn't the day they had me down for in the books. Everything was explained clearly, and I didn't have to wait longer than was reasonable. They even looked at my emergency brake that seemed to be malfunctioning, no extra charge of course. I've been taking my car here for at least 8 years and I'm always satisfied. Thank you!