I KNOW THAT MY CAR IS ALWAYS FIXED THE FIRST TIME WHEN I USE THIS SERVICE. MY LAST REPAIR WAS A BIT HIGH, BUT THE AMOUNT OF EXTENSIVE WORK DONE WAS WELL WORTH THE MONEY AND PEACE OF MIND! EVERYTHING WAS CLEARLY EXPLAINED TO ME AND THE REASONS WHY WORK NEEDED WAS TO BE DONE, THERE WERE EVEN PICTURES OF THE PROBLEMS! WE LIVE A LITTLE DISTANCE AWAY FROM THE SHOP, BUT WE WERE TRANSPORTED WITH UBER ROUND TRIP WHICH WAS A VERY IMPORTANT SERVICE THAT WAS AVAILABLE FOR US.
I went in to have my regular oil change and BG oil treatment. Mike, the service manager was efficient and helpful as always. When I picked up my my car I didn't notice it at first, but apparently while hoisted in the air the mechanic fastened my two front nagging Subaru fenders that seem to pop out every time I drive over a small curb in the bay area.
Great communication and creating a great customer experience. The work was done as expected and and in a timely manner.
all good from start to finish
Kniesels always makes it right! Fast, friendly service. Very conveniently located. The most customer service oriented auto shop I have ever had the pleasure of dealing with.
If your car is in need of a major over haul or just some basic service - NO NEED TO LOOK FURTHER! I have been working with this awesome team for almost 10 years. They always take care of my car and make feel at home. Not once have they tried to have "over sell" me on anything my car needs. I feel so confident knowing I'll never be taken advantage of. The mechanics know their craft well and my VW with 130k is running pristine as she was brand new. I really enjoy working with Mike most often. His customer service is impeccable! He always remembers me and what we've talked about. He answers any questions I have and I never feel like what I have to say isn't important. Give that guy a raise because I'm a customer for life because of him!
As always...The service was perfect...And a Special Thanks to Chris who is Always so helpful...God Bless, Cheryl Charleson😊👍
I am very happy with their MISSION AND VALUES!